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Request Items for Pickup: Books, Media, and More

Choose from contact-free locker pickup or get your item from the library Check-Out Desk.

Use OneSearch to request physical books and media in the Pfau Library for pickup.  The example below shows a physical book.  The steps are the same for media like DVDs.

Run a search (title, author, keyword) for a book or books limited to Books & Media (CSUSB).

   A search for the title, The Beekeeper's Apprentice, limited to Books & Media (CSUSB).

Click on the title of a book.

                            The book, The Beekeeper's Apprentice from the list of search results.

If you have not yet signed into OneSearch, you will be asked to.

Please sign in to see request options and place requests.

Then click on the Request this item for pickup link. 

REQUEST: Request this item for pickup

Select a pickup location.  Choose from:

  • Pfau Library (pickup during open hours at the Check-Out Desk)
  • Lockers - Pfau Library (pickup any day or time from our lockers)
  • Palm Desert Campus Library (pickup during open hours)
  • Lockers - Palm Desert Campus Library (COMING SOON!)

Example of location option "Lockers - Pfau Library"

Add any optional comments, then click Send Request.

Pickup Request Form, showing Pickup Location option

There is a limit of 5 active requests at a time per person.

Locate the book you want in OneSearch. Books not available from the CSUSB libraries will have a message like "Request from other libraries."

Request from other CSU libraries (CSU+)

Request this item from other libraries

Click on the book's title to display the full record. If you have not yet signed into OneSearch, you will be asked to.

Please sign in to see request options and place requests.

Choose the option to request a physical copy. 

There are two request options, one for a physical copy of a book, and the other for a digital copy of a single book chapter.

For the physical book option, click Request It. On the next screen, select your pickup option for PDC or San Bernardino campus. Locker pickup options will be labeled "Lockers."

Example of location option "Lockers - Pfau Library"

After you select your location, click Send to submit the request.

You will be notified by email when physical books and media are ready to pickup, also where to pick them up. Your items will already be checked out to you.

If you're picking up from the Check-Out Desk, just walk up and let staff know you have books to pick up.

If you're picking up from the lockers, look for two email notifications. The second email, from LuxerOne, will have the codes you need to open the lockers. Take this email with you to the locker.

The email includes both an access code and a QR code. You can use either one to pick up your item.

At the lockers, tap "Begin Pickup" on the start screen.

Button labeled "Begin Pickup"

On the next screen, input the 6-digit code or scan the QR code.

Enter Pickup Code from Email/Text or Scan QR Code

On the next screen, accept the terms & conditions to continue.

You'll be asked if you prefer to receive text messages rather than emails when you have an item to pick up. You may say "No" to skip this screen.

The next screen asks for a signature. If you prefer to skip it, just tap "Done."

The locker with your item will automatically pop open, and the locker number will appear on the screen. 

"Door Open" screen displaying the locker number.

Grab your item and close the locker door. You're all done!

Pro Tip: If you plan to use locker pick up frequently, you might want to download the app, which allows you pick up without even touching the screen.

When you create your login for the app, make sure you use the email address where OneSearch sends your notifications.

Return physical items in our Book Return Drop Boxes. There is a drive-up book drop box at the University Parkway entrance to campus. Find it in the turnaround, across from the flagpoles.


LMMC audiovisual equipment should be returned according to the instructions in the email you received when you borrowed the equipment.

Library laptops should be returned to the Check-Out Desk.